Key facts about our services

1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose products do we offer?

 
Insurance  

We offer products from a range of insurers.  

We can only offer products from a limited number of insurers for Payment Protection, Buildings and Contents insurance, Life Protection, Critical Illness cover.
Ask us for a list of insurers we offer insurance from.  

We only offer products from a single insurer.
 
Mortgages 

We offer mortgages from the whole market.  

We can only offer mortgages from a limited number of lenders.
Ask us for a list of the lenders we offer mortgages from .  

We only offer mortgages from a single lender.

3. Which service we will provide you with?
 
Insurance  

We will advise and make a recommendation for you after we have assessed your needs.  

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on for , Payment Protection, Buildings and Contents insurance, Life Protection, Critical Illness cover . You will then need to make up your own choice about how to proceed.
 
Mortgages 

We will advise and make a recommendation for you after we have assessed your needs.  

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make up your own choice about how to proceed.

4. What will you have to pay us for our services?
 
Insurance 

A fee .  

No fee.
 
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy
 
Mortgages 

No fee. We will be paid by commission from the lender.  

A fee.  

A fee of up to 1% of the loan amount for most residential mortgages ( which for a £100,000 loan would equate to £1,000). For non-standard or specialist mortgages a fee of 1.5% of the loan amount payable on application (i.e. £1,500 for a £100,000 mortgage). We will rebate any commission that we receive from the lender to you.
 
You will receive a keyfacts illustration when considering a particular mortgage, which will tell you about any fees relating to it.

5. Who regulates us?

Grove Associates, 8 Station Plaza, Station Road, Ilkley, LS29 8HF is authorised and regulated by the Financial Services Authority. Our FSA Register number is 452974.
Our Permitted business is advising on and arranging regulated mortgage and non-investment insurance contracts.
You can check this on the FSAs Register by visiting the FSAs website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us
...in writing
Write to Grove Associates, 8 Station Plaza, Station Road, Ilkley, LS29 8HF
...by phone
Telephone 01943 432 201

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends upon the tpye of business and the circumstances of the claim.
Insurance
Insurance advising and arranging is covered for 100% for the first £2,000 and 90% of the remainder of the claim without any upper limit.
Mortgages
Mortgage advising and arranging is covered for 100% for the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.
Further information about compensation scheme arrangements is available from the FSCS.

Please complete the form below for sound, sensible advice:

Grove Associates is regulated by Financial Services Authority No. 452974
Your home is at risk if you do not keep up repayments on a mortgage or any other debt secured on it.